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Part ¢ñ Receiving Service
Unit 1 At the Airport
Situation 1 Greetings and Introductions
Situation 2 Having Small Talks in the Car
Unit 2 In the Hotel
Situation 1 Helping with Hotel Check-in
Situation 2 Showing the Room's Facilities
Situation 3 Giving the Information around the Hotel
Unit 3 Accompanying Guests to the Restaurant
Situation 1 Having Chinese Food
Situation 2 Drinking Chinese Tea
Situation 3 Having Westem Food
Unit 4 Accompanying Guests to Go Shopping
Situation 1 Purchasing Daily Goods
Situation 2 Purchasing Chinese-Style Clothing
Situation 3 Purchasing Chinese-Style Handicrafts
Unit 5 Accompanying Guests to the Gym
Situation1 Keeping Heahhy
Situation 2 Going in for Events at the Gym
Situation 3 Joining the Gym

Part ¢ò Office Affairs
Unit 1 At the Front Desk
Situation 1 Receiving Visitors
Situation 2 Visiting the Company
Situation 3 Receiving Documents
Situation 4 Distributing Documents
Unit 2 At the Office
Situation 1 Managing Working Environment
Situation 2 Dealing with Simple Financial Affairs
Situation 3 Managing Office Supplies
Situation 4 Managing Documents
Situation 5 Dealing with Mails
Unit 3 Using the Telephone
Situation 1 Answering the Phone Call
Situation 2 Making a Phone Call
Situation 3 Dealing with the Message
Unit 4 Dealing with Interpersonal Relationships
Situation 1 Making a Request
Situation 2 Dealing with a Request
Situation 3 Making Suggestions
Situation 4 Dealing with Complaints
Situation 5 Expressing Appreciation
Situation 6 Expressing an Apology
Situation 7 Expressing Congratulations

Part ¢ó Meeting Service
Unit 1 Preparing an Upcoming Meeting
Situation 1 Communicating with the Boss
Situation 2 Communicating with the Related Departments
Situation 3 Communicating with Clients
Unit 2 During-meeting Service
Situation 1 Receiving Attendees
Situation 2 Meeting-Place Service
Situation 3 Dealing with Emergencies
Unit 3 After the Meeting
Situation 1 Collecting Files
Situation 2 Evaluating the Meeting
Part ¢ôTravelling Service
Unit 1 Handling Passport and Visa
Situation 1 Arranging Business Trip Abroad
Situation 2 Applying for Passport and Visa
Unit 2 Making Travelling Arrangements
Situation 1 Arranging City Tours
Situation 2 Planning Domestic Itineraries
Situation 3 Preparing Overseas Itineranes
Unit 3 Transportation
Situation 1 Taking the Subway
Situation 2 Taking the Bus
Unit 4 Visiting and Sightseeing
Situation 1 Touring Natural
Situation 2 Visiting Historical Sites
Situation 3 Touring the City
Situation 4 Watching Performance
Vocabulary
Appendix ¢ñ Reference Translation
Appendix ¢ò Reference Answers
Appendix ¢ó Supplementary Vocabulary
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