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Unit 1 Telephone Booking Service µç»°Æ±·þÎñ
1£®1 Warm-up
1£®2 Dialogues
£¨1£©Booking an Economy Flight by Telephone
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£¨2£©Booking a Nonstop Flight
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£¨3£©Putting a Passenger on a Waiting List
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£¨4£©Booking for a Vegetarian Passenger
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1£®3 Language Points
1£®4 Sentence Patterns
Greeting
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Offering Help
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Saying Goodbye
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Expressing and Answering Gratitude
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1£®5 Language Practice
1£®6 Backgrounds
How to Buy Air Tickets£¿
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1£®7 Exercises
1£®8 Supplementary Reading
A Flight Attendant£¬ to Be or Not to Be£¿
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Unit 2 Departure£¨¢ñ£© ×¼±¸Æð·É£¨Ò»£©
Unit 3 Departure£¨¢ò£© ×¼±¸Æð·É£¨¶þ£©
Unit 4 Welcome Aboard »¶Ó­µÇ»ú
Unit 5 In-flight Service£¨¢ñ£© ·ÉÐÐÖеķþÎñ£¨Ò»£©
Unit 6 In-flight Service£¨¢ò£© ·ÉÐÐÖеķþÎñ£¨¶þ£©
Unit 7 Special Service ÌØÊâ·þÎñ
Unit 8 First Aid ¼±¾È
Unit 9 Pre-Landing ×¼±¸½µÂä
Unit 10 Arrival£¨¢ñ£© µ½´ï£¨Ò»£©
Unit 11 Arrival£¨¢ò£© µ½´ï£¨¶þ£©
Unit 12 Customs and Security Check º£¹ØÓë°²¼ì

Appendix£º Interview Techniques ÃæÊÔ¼¼ÇÉ
Reference ²Î¿¼ÊéÄ¿