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Part One An Introduction to HotelsPart Two Hotel Services Chapter 1 Front Office and Its Sections Unit 1 Front Office Department Unit 2 Room Reservation Unit 3 Bell and Concierge Service Unit 4 Check-in Service Unit 5 Cashiers Service Unit 6 Check-out Chapter 2 Housekeeping Unit 1 About Housekeeping Unit 2 Regular Services Unit 3 Showing the Room Unit 4 Cleaning the Room Unit 5 Laundry Service Unit 6 Room Service Unit 7 Personalized Service Unit 8 Emergency Chapter 3 Food & Beverage Unit 1 About Food & Beverage Services Unit 2 Taking Table Reservations Unit 3 Greeting the Guests Unit 4 Taking Orders Unit 5 Serving Dishes Unit 6 Bar Service Unit 7 Paying the Bill Chapter 4 Health and Recreation Club Unit 1 About the Health & Recreation Club Unit 2 Swimming, Golf, and Karaoke Service Chapter 5 Business Center Unit 1 Secretarial Services Unit 2 Providing Information Unit 3 Convention Services Unit 4 Ticket Services Chapter 6 Other Services Unit 1 Shopping Unit 2 Telephone Unit 3 At the Cloakroom Unit 4 Dealing with ComplaintsPart Three Appendices Appendix I Names of Hotel Departments Appendix II Positions in Hotel Departments Appendix III Room Tariff Sample Appendix IV Commonly Used Words in Restaurant Appendix V Name, Symbol or Abbreviation of Common Currencies Appendix VI Commonly Used Expressions in Beauty Parlors Appendix VII World Time ~ Beijing Time Appendix VIII Public Notice in English Appendix IX World Airlines Appendix X Domestic Airlines Appendix XI Traditional Festivals Appendix X]I Expressions for Hotel Introduction²Î¿¼ÎÄÏ×