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module one  front officeunit 1  room reservation  lesson 1  room reservation by telephone  lesson 2  face to face reservation  revision  oneunit 2  check in  lesson 3  welcoming a guest  lesson 4  registering for a guest  revision  twounit 3  information service  lesson 5  getting some suggestions about amusing  lesson 6  getting some suggestions about tour  revision  threeunit 4  telephone service  lesson 7  connecting phone line  lesson 8  asking for leaving a message  lesson 9  wake-up service  revision  fourunit 5  business center  lesson 10  fax & copy files  lesson 11  typing a document  lesson 12  express mail service  lesson 13  train ticket booking  lesson 14  air ticket booking  revision  fiveunit 6  check out  lesson 15  paying in cash  lesson 16  paying by credit card  revision  sixmodule two  housekeepingunit 7  room service  lesson 17  taking telephone orders for breakfast  lesson 18  serving breakfast in the room  revision  sevenunit 8  room-cleaning service  lesson 19  tidying up and cleaning the room  lesson 20  turn-down service  revision  eightunit 9  laundry service  lesson 21  explaining how to get the service  lesson 22  suggesting express service  revision  nineunit 10  maintenance service  lesson 23  repairing the toilet and the outlet  lesson 24  repairing the tv set  lesson 25  repairing the air-conditioner  revision  tenunit 11  settling guests¡¯ complaints  lesson 26  changing the room  lesson 27  lost and found  lesson 28  extending the stay without paying  lesson 29  complaining about the temperature of the room  revision  elevenmodule three  service in the restaurantunit 12  booking a table  lesson 30  a reservation call for dinner  lesson 31  having dinner without reservation  revision  twelveunit 13  ordering dishes  lesson 32  having chinese food  lesson 33  having western food  revision  thirteenunit 14  services during the meal  lesson 34  dealing with requests  lesson 35  dealing with complaints and paying bills  revision  fourteenunit 15  beverage service  lesson 36  serving drinks(1)  lesson 37  serving drinks(2)  lesson 38  serving cocktails  revision  fifteenmodule four  health & recreation centerunit 16  gymnasium service  lesson 39  introducing the facilities  lesson 40  knowing about some sports events  revision  sixteenunit 17  swimming pool service  lesson 41  introducing the swimming pool  lesson 42  swimming service  revision  seventeenunit 18  bowling service  lesson 43  offering bowling room service  lesson 44  playing bowling  lesson 45  talking about ball games  revision  eighteenunit 19  golf service  lesson 46  talking about golf  lesson 47  offer golf service  lesson 48  playing golf  revision  nineteenappendix  appendix ¢¡  common english words of hotel£¨¸½Â¼Ò»  ¾Æµê³£ÓÃÓ¢Óï´Ê»ã£©  appendix ¢¢  elementary english knowledge for hotel£¨¸½Â¼¶þ  ³õ¼¶ÐǼ¶¾ÆµêÓ¢Óï»ù±¾ÖªÊ¶£©  appendix ¢£  fire prevention measures£¨¸½Â¼Èý  ·À»ð´ëÊ©£©