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chapter 1 room reservationsection 1£®shadow repeating situation 1£ºjob description for reservation agent situation 2£ºgroup reservationsection 2£®sight interpreting situation 1£ºan fit room reservation situation 2£ºa walk£®in room reservationsection 3£®live i nterpreting situation 1£ºamending the room reservation situation 2£ºdealing with a reservation mix-upchapter 2 the bellman and concierge servicesection 1£®shadow repeating situation 1£ºmeeting the guest at the airport situation 2£ºmeeting the guest at the railway stationsection 2£®sight interpreting situation 1£ºshowing guests to the room situation 2£ºordering a taxi£¬section 3£®live interpreting situation 1£ºbooking flight tickets situation 2£ºbooking acrobatics ticketschapter 3 check·in service section 1£®shadow repeating situation 1£ºcheck£®in process--fit check£®in situation 2£ºchecking in for booked rooms£¬section 2£®sight interpreting situation 1£ºchecking in for walk£®in guests situation 2£ºchecking in for a group£¬section 3£®livc interpreting situation 1£ºchecking in for the handicapped situation 2£ºdealing with check£®in disputeschapter 4 services at the reception desksection 1£®shadow repeating situation 1£ºchanging the room situation 2£ºno£®showssection 2£®sight interpreting situation 1£ºasking for extension situation 2£ºleaving a message for the guestsection 3£®live interpreting situation 1£ºleaving a message for visitors situation 2£ºtaking messageschapter 5 services in guest roomssection 1£®shadow repeating situation 1£ºhousekeeping operation situation 2£ºintroducing facilities in guest roomssection 2£®sight interpreting situation 1£ºregular cleaning service situation 2£ºturn£®down servicesection 3£®live interpreting situation 1£ºfinding a babysitter situation 2£ºfacilities for the handicappedchapter 6 restaurant servicesection 1£®shadow repeating situation l£ºintroduction to types of food service situation 2£ºcatering for a three—day seminarsection 2£®sight interpreting situation 1£ºseating guests situation 2£ºtaking chinese food orders situation 3£ºtaking a western food orderssection 3£®live interpreting situation 1£ºtaking dessert orders situation 2£ºserving dishes to individualschapter 7 beverage servicesection 1£®shadow repeating situation 1£ºbeverage service guidelines situation 2£ºlounge£¯bar servicesection 2£®sight interpreting situation 1£ºserving wine to individuals situation 2£ºalcoholic beveragessection 3£®live interpreting£¬ situation 1£ºsoft drinks situation 2£ºtending at the barchapter 8 checking outsection 1£®shadow repeating situation 1£ºforeign exchange service situation 2£ºexchanging foreign currenciessection 2£®sight interpreting situation 1£ºpaying in cash situation 2£ºpaying with credit cardssection 3£®live interpreting£¬ situation 1£ºpaying with traveler’s checks situation 2£ºexplaining the bill