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Part 1 Introduction: The Making of a Qualified Secretary Unit 1 Read to Know Section A How to Be a Secretary Practice Section B How to Be a Successful Secretary Practice Unit 2 Practice to Learn, Section A What Should a Secretary Do in Office Practice Section B A Secretary's Day Practice Part 2 Greeting and Introduction Unit 1 Read to Know Section A Breaking the Ice Practice Section B How to Receive Your Customers Practice Unit 2 Practice to Learn Section A Greeting Section B Introduction Practice Part 3 Secretarial English for Telephone Use Unit 1 Read to Know Section A Phone Call Etiquette Practice Section B How Phonogenic Are You? Practice Unit 2 Practice to Learn Section A Arrangements Section B Leaving a Message Practice Part 4 Reception and Send-off Unit 1 Read to Know Section A How to Hire the Best Receptionist for Your Office Practice Section B What Makes a Secretary a Good Receptionist Practice Unit 2 Practice to Learn Section A Receiving Section B Send-off Practice Part 5 Communication and Interpersonal Relationship Unit 1 Read to Know Section A Body Language in Communication Practice Section B Business Dinner Practice Unit 2 Practice to Learn Section A Going to Parties Section B Sitting at a Dinner Practice Part 6 Arranging a Trip Unit 1 Read to Know. Section A Details in Making an Itinerary Practice Section B Steps to Follow in Making an Itinerary Practice Unit 2 Practice to Learn Section A Booking Tickets Section B Making Reservations Practice Part 7 Arranging a Meeting Unit 1 Read to Know Section A Meeting Arrangement and Minutes Taking Practice Section B Cross-cultural Negotiation Practice Unit 2 Practice to Learn Section A Minutes of Meeting Section B Memo Practice Part 8 Dealing with Business Letters Unit 1 Read to Know Section A Guidelines for Writing a Business Letter Practice Section B Key Elements of Business Letter Etiquette Practice Unit 2 Practice to Learn Section A Letter of Thanks and Complaint Section B Letter of Application and Invitation Practice Part 9 Dealing with Documents and Bills Unit 1 Read to Know Section A A Master of Paperwork Practice Section B Organizing Your Documents and Files Practice Unit 2 Practice to Learn Section A I.O.U. and Promissory Section B Receipt, Notice and Certificate Practice Part 10 Files Management and Office Automation Unit 1 Read to Know Section A Introduction to Files Management Practice Section B Knowing Office Automation Practice Unit 2 Practice to Learn Section A Six Suggestions for Electronic Filing Practice Section B How to Reach GS-7 for an Office Employee Practice Appendix ¢ñ Vocabulary Appendix ¢ò 200 Sentences Commonly- used in Office Appendix ¢ó 100 Sentences Commonly- used in Business Letters and Documents Key to the Exercises (for reference only) ²Î¿¼ÎÄÏ×