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Unit One Overview¸ÅÊö Section l Background Section 2 Business Letters Introduction Section 3 Introduction to the Course Section 4 Features of Business Letters Section 5 Business Letters Categories Unit Two Basic Knowledge of Business Letters WritingÉÌÎñÐź¯Ð´×÷»ù´¡ Section 1 Introduction Section 2 Purposes and Importance of Business Letters Section 3 How To Create Effective Business Letters Section 4 8 Cs of Business Letters Section 5 Tone of Business Letters Writing Section 6 Preparation Before Writing Section 7 Rules of Good Writing Unit Three Structures and Styles of Business LettersÉÌÎñÐź¯µÄ½á¹¹Óë¸ñʽ Section 1 Introduction Section 2 Structures of Business Letters Section 3 Principal Parts of Business Letters Section 4 Optional Elements of Business Letters Section 5 Styles of Business Letters Section 6 Spacing£®Margin and Envelop Addressing Unit Four General Tips for Modern Business Writing ÏÖ´úÉÌÎñд×÷¼¼ÇÉ Section 1 General Tips Section 2 Grammar Focus Unit Five Establishing Business Relations ½¨Á¢Ã³Ò×¹Øϵ Section 1 Introduction Section 2 Examples of Establishing Business Relations Letters Unit Six Inquiry and Quotation ѯÅÌÓ뱨ÅÌ Section 1 Introduction Section 2 Examples of Inquiry and Replies Section 3 Examples of Quotation and Replies Unit Seven Counter Offer,Firm Offer and Non-Firm Offer »¹ÅÌ¡¢ÊµÅÌÓëÐéÅÌ Section 1 Introduction Section 2 Examples of Counter Offer Section 3 Examples of Firm Offer Section 4 Examples of Non-Firm Offer Unit Eight Orders and Acknowledgements ¶©µ¥Óë½ÓÊÜ Section 1 Introduction Section 2 Examples of Orders Section 3 Examples of Acknowledgements Section 4 Different Types of Orders and Replies Unit Nine Payment Option Ö§¸¶·½Ê½Ñ¡Ôñ Section l Introduction Section 2 Examples of Letter of Credit Unit Ten Insurance ±£ÏÕ Section 1 Introduction Section 2 Examples of Insurance Letters Unit Eleven Packing and Shipping °ü×°Óë×°ÔË Section 1 Introduction Section 2 Examples of Packing Letters Unit Twelve Complaints and Claims ÉêËßÓëË÷Åâ Section 1 Introduction Section 2 Examples of Complaints and Claims Unit Thirteen Agency ´úÀí Section 1 Introduction Section 2 Examples of Agent Letters Unit Fourteen Contracts and Agreements ºÏͬÓëЭÒé Section 1 Introduction Section 2 Example of a Contract Section 3 Examples of Agreements Unit Fifteen Invitation for Bids and Advertisements ÕбêºÍ¹ã¸æ Section 1 Introduction Section 2 Examples of Invitation for Bids Section 3 Examples of Advertisements ¸½±í ¸½±í1 Íâ󺯵糣Óôʻ㠸½±í2 Íâ󺯵糣¼û´Ê×é´îÅä ¸½±í3 ÉÌÎñóÒ×ÀàÐʹʻ㼰Æä½âÊÍ ¸½±í4 ½ø³ö¿ÚÒµÎñ³£¼ûÁ÷³Ì¼°´Ê»ã