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Module 1 Food and Beverage Service
Item 1 Restaurant Reservation
Item 2 Seating the Guests
Item 3 Taking Orders
Item 4 Serving Dishes
Item 5 Paying the Bill
Item 6 Handling Complaints

Module 2 Front Office
Item 1 Room Reservation
Item 2 Guest Arrival
Item 3 Check-in
Item 4 Showing the Guest to the Room
Item 5 Operator Service
Item 6 Other Services
Item 7 Check-out

Module 3 Housekeeping Department
Item 1 Room Cleaning
Item 2 Laundry Service
Item 3 Other Services

Module 4 Tea House Service
Item 1 Ordering and Serving
Item 2 Promotion

Module 5 Beverage Service
Item 1 Care Service
Item 2 Bar Service

Module 6 Tour Guide Service
Item 1 Meeting the Guest
Item 2 At the Hotel
Item 3 Scenic Spots View
Item 4 Food£¬ Shopping and Leisure
Item 5 Departure

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