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Unit 1 Introduction to Logistics
TEXT
1.1 Defining Logistics
1.2 Definition of Logistics
1.3 Activities of Logistics
1.4 Aims of Logistics
1.5 Importance of Logistics
1.6 Emerging Trends in Logistics
KEY TERMS
NOTES
EXERCISES
CASE STUDY

Unit 2 Customer Service ManagementUnit 1 Introduction to Logistics
TEXT
1.1 Defining Logistics
1.2 Definition of Logistics
1.3 Activities of Logistics
1.4 Aims of Logistics
1.5 Importance of Logistics
1.6 Emerging Trends in Logistics
KEY TERMS
NOTES
EXERCISES
CASE STUDY

Unit 2 Customer Service Management
TEXT
2. 1 Introduction
2.2 Customer Relationship Management
2.3 Order Cycle Time
KEY TERMS
NOTES
EXERCISES
CASE STUDY

Unit 3 Procurement
TEXT
3.1 Introduction
3.2 Importance of Procurement
3.3 Procurement Steps
3.4 Selection of Bidders
3.5 Bidding Process
3.6 MRP£¬ MRP II and ERP
KEY TERMS
NOTES
EXERCISES
CASE STUDY

Unit 4 Distribution
TEXT
4.1 Introduction
4. 2 Distribution Operation Cycle
4. 3 Distribution Channel
4. 4 Distribution Network Design
4. 5 Distribution Strategy
KEY TERMS
NOTES
EXERCISES
CASE STUDY

Unit 5 Transportation
TEXT
5.1 Definition
5.2 Mode of Transport
5.3 Mode Characteristics and Selection
5.4 Intermodal Transport
KEY TERMS
NOTES
EXERCISES
CASE STUDY

Unit 6 Packaging
TEXT
6.1 Introduction
6.2 Packaging Materials
6.3 Packaging Design
6.4 Packaging Technology
KEY TERMS
NOTES
EXERCISES
CASE STUDY

Unit 7 Inventory Management
TEXT
7.1 Introduction
7.2 Rationale for Having Inventory
7.3 Reasons against Inventories
7.4 Types of Inventory
7.5 Inventory-related Costs
7.6 Inventory Management Models
KEY TERMS
NOTES
EXERCISES
CASE STUDY

Unit 8 Warehousing Management
TEXT
8. 1 Introduction
8. 2 The Role of Warehouses
8. 3 Types of Warehouses
8. 4 Warehouse Operations
8. 5 Warehouse Management Systems £¨WMS£©
8. 6 Trends
KEY TERMS
NOTES
EXERCISES
CASE STUDY

Unit 9 Supply Chain Management
TEXT
9.1 Introduction
9.2 The Supply Chain Revolution
9.3 Basic Concepts of Supply Chain Management
9.4 Key Attributes in Supply Chain Management
9.5 Barriers to Supply Chain Management
KEY TERMS
NOTES
EXERCISES
CASE STUDY

Unit 10 International Logistics
TEXT
10.1 Historical Development of International Logistics
10. 2 International Logistics Infrastructure
10.3 Challenges and Difficulties in International Logistics
KEY TERMS
NOTES
EXERCISES
CASE STUDY

Unit 11 Logistics Information Technology
TEXT
11.1 Internet
11.2 Web Services
11.3 EDI
11.4 Bar Coding and Scanning
KEY TERMS
NOTES
EXERCISES
CASE STUDY

Unit 12 The Third Party Logistics
TEXT
12.1 What is TPL£¿
12.2 The Reasons for the Growth of Third Party Logistics
12.3 Guidelines for Selecting and Managing the Right 3PL Provider
12.4 The Future
KEY TERMS
NOTES
EXERCISES
CASE STUDY

Unit 13 New Trends in Logistics
TEXT
13.1 Time-sensitive Strategies in Both Manufacturing and Commerce
13.2 The Development of Electronic Commerce
13.3 Superiority of Networks
13.4 Trends in Logistics and Distribution
KEY TERMS
NOTES
EXERCISES
CASE STUDY
ReferencesÐÅÏ¢