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LESSON ONE
Reading The Travel and Tourism lndustry
Further Reading Thomas Cook
Oral English Practice: Welcoming
LESSON TWO
Reading Transportation
Further Reading The Car Rental Business
Oral English Practice: Sightseeing on the Way
LESSON THREE
Reading Toure
Further Reading Sales
Oral English Practice: Checking ing and Checking out
LESSON FOUR
Reading Travel and Tourism Marketing
Further Reading ¡°Off-peak¡±Tourism Operation
Oral English Practice: Tourism Marketing
LESSON FIVE
Reading Hotel and Motels
Further Reading Complaints
Oral English Practice: Peception
LESSON SIX
Reading The Rooms Division
Further Reading A Hotel Concierge
Oral English Practice: Housekeeping
LESSON SEVEN
Reading Food Service
Further Reading Chinese Cuisine
Oral English Practice: In the Restaurant
LESSON EIGHT
Reading Hotel Chains
Further Reading J.Willard Marriott£¬Sr.
Oral English Practice: Hotel Service
LESSON NINE
LESSON TEN
LESSON ELEVEN
LESSON TWELVE
LESSON THIRTEEN
LESSON FOURTEEN
LESSON FIFTEEN
LESSON SIXTEEN
GLOSSARY
APPENDIXES
REFERENCE